Refund Policy

Refund & Returns Policy – Lorian Prime

Last updated: September 11, 2026

This Refund & Returns Policy applies to all purchases made on lorianprime.com.

1. Right of Withdrawal (EU Customers)

If you are a consumer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the product, without giving any reason, in accordance with applicable EU consumer protection laws.

To exercise this right, you must notify us of your decision within the 14-day period by contacting us at lorianprime.help@outlook.com.

2. Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as received.
• The item must be returned in its original packaging, including all tags, certificates, and accessories.
• The return must be requested within the applicable time frame (14 days for standard withdrawal).
• Proof of purchase (order number) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned or refunded (unless defective):

• Personalized or custom-made products
• Items that show signs of use, wear, or damage caused by the customer
• Products returned without original packaging or missing parts

4. How to Request a Return

To start a return, please send an email to lorianprime.help@outlook.com with the following information:

• Order number
• Product(s) you wish to return
• Reason for the return (optional for the 14-day withdrawal)

Once your return request is approved, we will provide instructions on how to send the item back.

5. Return Shipping Costs

Unless the product is defective or we made an error, the cost of return shipping is the responsibility of the customer.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within a reasonable period.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

7. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at lorianprime.help@outlook.com, including photos of the issue. We will arrange a replacement or refund as appropriate.

8. Non-Delivery Refunds

Fine print:
In cases where an order is not received by the customer, a refund request may be submitted within a maximum period of thirty (30) calendar days, counted from the estimated delivery date shown on the website at the time of purchase. After this period has expired, Lorian Prime reserves the right to refuse any refund request related to non-delivery. All such requests must be sent in writing to lorianprime.help@outlook.com, including the order number and relevant supporting information.

9. Contact

For any questions regarding returns or refunds, please contact us at:
lorianprime.help@outlook.com